The Payroll Card Program is an exciting new payroll solution that gives you an additional option to receive your pay via a Visa® prepaid payroll card with Pre-Check® option. This program will allow the State of WV to move to a paperless, electronic payroll process while providing you with flexible, convenient and secure ways to access your pay.
The payroll card is a personalized and reloadable Visa prepaid card issued to you in place of paper payroll checks. Your pay is automatically loaded to your payroll card account every pay day.
All WV State employees receiving payroll unless the recipient specified was on an Office of Foreign Asset Control or Financial Crimes Enforcement Network list.
Yes, however, paper payroll checks will no longer be an option. Employees currently receiving their payroll via paper checks will be able to choose from direct deposit or the WV Pay Card Program. This decision must be made by October 1, 2013.
Yes, for now. Paper notices of payroll deposits will be available until the payroll module of wvOASIS is implemented. According to the current timeline of the project, this will be January 2015.
The WV Pay Card is expected to be fully operational in October 2013. Employee’s pay will be loaded onto the WV Pay Card for the October 31 pay date.
The payroll card offers many fee-free ways to access your pay:
- Retail, online and phone purchases everywhere Visa is accepted
- Thousands of surcharge-free ATMs
- Cash withdrawals at financial institutions that display the Visa logo
- Pre-Check option
The Pre-Check option is a check made out to you that draws off of your WV Pay Card account balance. It provides you with access to part or all of your balance with no program fees. Pre-Checks can be cashed at over 5,000 locations nationwide, including Citibank branches, participating 7-Eleven® and Wal-Mart® stores. The checks can also be deposited into your own bank account. Two Pre-Check forms are included with your payroll card Welcome Kit, and they are automatically replenished upon use. There are also specific How-to-Use instructions that accompany the Pre-Checks to assist you.
No. There is no credit line associated with the WV Pay Card, and there is no credit check or approval process required to receive and use the card. The purchase and withdrawal limit is the balance in the card account.
No. As stated above, the WV Pay Card is not a credit card and does not require a credit check.
If direct deposit is not elected by October 1, 2013, you will receive your pay card and Pre-Checks in the Welcome Kit that is distributed to your payroll coordinator. Delivery will occur prior to the October 31, 2013 pay date.
You should notify the Citi Prepaid Services customer service team by calling 1-800-669-4396. This will ensure that replacement cards are mailed to the correct address.
Yes. The total amount of your payment is available for withdrawal on the day of payment at an ATM, Pre-Check option, or over-the-counter at a Visa member financial institution. However, there may be a daily limit for ATM withdrawals. You should refer to the Terms and Conditions included in the Welcome Kit for specific details on these limits.
Call the 1-800 number on the sticker affixed to the front of your card to activate your card and set your Personal Identification Number (PIN). The PIN allows you to make PIN point-of-sale purchases, ATM cash withdrawals, authorize a Pre-Check and perform balance inquiries.
Note: The PIN should be kept strictly private and confidential and known only by you. The Citi Prepaid Card Services Team will NEVER contact you by phone, email or text message for card information, like the card number or PIN unless you contact them first. You should NOT provide your card information to anyone.
You can check your balance many ways:
- On-demand text alerts
- Cardholder website
- Automated Custom Service system
- ATM balance inquiry
- Live Customer Service representative
- Account balance is also printed on the bottom of purchase receipts at select merchants
There are a variety of ways to access your spend history:
- Mailed monthly paper statements (upon request)
- Online at the website listed on the back of the card
- Calling the number listed on the back of the card
- Email the address on the back of your card
- Mobile phone text message
In the case of a lost or stolen card, you should call Citi Prepaid Card Services immediately at 1-800-669-4396 to report the incident. A replacement card will be sent to you, with an option of expedited delivery. There is no fee for your first card replacement (Standard Delivery) each year Please refer to the Cardholder Agreement for specific details.
At the request of the cardholder, Citi will allow the State to load other payments to the card. Funds from any other sources will not be permitted.
There are a few additional pieces of information that the cardholder must provide Citi; however, it is fast, easy and free, and works just like direct deposit. Visit the “Add $” tab on Citi’s cardholder website for instructions.
Yes. You have several bill pay options at your disposal:
- Contact service providers directly such as cable, electricity and cell phone to ask about electronic payment options
- Log on to Visa’s online bill pay site through the cardholder website printed on the back of your card for a list of service providers who accept electronic payments
No. A minimum balance is not required.
No. The WV Pay Card is a debit card - not a credit card. That means you can only make transactions if your balance is greater than zero and there are funds available to cover the amount of the transaction. Refer them to the Terms and Conditions for more details.
Help is available in English and Spanish 24 hours a day, 365 days a year via email (email@example.com) and by phone (1-800-669-4396).
Yes. The complete fee schedule is provided below.
|Point-of-Sale (POS) Transaction (Signature or PIN)
|In-Network Domestic ATM Withdrawal1
|Over-the-Counter Cash Withdrawal at Visa Member Banks
|ATM Balance Inquiry
|Monthly Paper Statement (Upon Request)
|ACH Transfer to Personal Bank Account
|First Card Replacement (Standard Delivery – Per Year)
|Out-of-Network Domestic ATM Withdrawal
||$1.95 per transaction
|Point-of-Sale (POS) or ATM Decline
||$0.25 per incident
|Card Replacement – Standard Delivery (After First Free)
||$3.95 per request
|Card Replacement – Expedited Delivery
||$12.95 per request
|Secondary Accountholder Card Request (If Applicable)
||$3.95 per request
|1 In-network ATMs include ATMs located at Citibank® branches, Publix® supermarkets, 7-Eleven® stores, MoneyPass® and Allpoint® branded ATMs. Out-of-network ATMs may impose charges for your transaction that are in addition to the ATM Fees listed above.
Yes, as long as you use an in-network ATM. In-network ATM withdrawals are always free. The free ATM network includes Citi, 7-Eleven, MoneyPass and Allpoint branded ATM machines. Once your card is activated, go to the website printed on the back of your card to locate the nearest in-network ATMs. Out-of-network ATMs may charge a fee in addition to the $1.95 program fee. An initial listing of in-network ATMs locations can be found by visiting the ATM and bank locations page.
Yes. Over-the-counter cash withdrawals at Visa member financial institutions are always free. Go into the financial institution, present your card and government issued ID to the teller, and request a “cash advance” for up to the total balance on your card. To locate the nearest Visa member financial institution, go to the website printed on the back of your card. You can also request “cash back” at participating merchants when you choose the “Debit” option. Before making a purchase, ask the merchant whether the cash back option is available. Use the Pre-Check option described above. For more information on Visa member financial institutions in WV, please visit www.wvpaycard.com
You should keep your WV Pay Card so that funds can be loaded to it the next time you work. You will not receive a new card automatically. Prior to returning to work, call Citi Prepaid Services at 1-800-669-4396 to make sure your card is still active. The customer service agent will be able to re-activate your card over the phone if necessary. If you are no longer in possession of your card, the agent can send you a replacement card upon request.
Yes. Your WV Pay Card will expire after three years. The expiration date is printed on the front of the card. If your account is active at that time of expiration, a new card with an updated expiration date will be sent to you automatically. Otherwise, you can call Citi Prepaid Customer Service to request a new card.
All employees who currently receive a paper paycheck will automatically be enrolled in the Pay Card program. You will receive specific instructions on how to register your card upon receiving it. If you currently receive direct deposit, the Pay Card program will be available to you at a later date.
Yes. Once enrolled in the WV Pay Card both payroll and travel/expense reimbursement will be made to the card.